-
About
Explore
-
Undergraduate
ExploreUp a level (this gets replaced in JS)
-
Getting Started
Explore
-
Student Support
Explore
-
Student Experience
Explore
- Discover SHM
- Careers in Hospitality
-
Diversity and Inclusion
Explore
-
Get Connected
Explore
-
Gain Experience
Explore
-
Parents and Families
Explore
-
Commencement
Explore
- How you can support the school
-
Contact
Explore
- Contact
-
Getting Started
-
Graduate
ExploreUp a level (this gets replaced in JS)
-
Getting Started
Explore
-
Student Support
Explore
-
Student Profiles
Explore
-
Diversity and Inclusion
Explore
-
Get Connected
Explore
-
Gain Experience
Explore
-
Commencement
Explore
- Discover SHM
- News and Events
- Graduate Admissions
- Contact
-
Getting Started
-
Research
ExploreUp a level (this gets replaced in JS)
-
Getting Started
Explore
-
Research Support
Explore
-
Current Research
Explore
-
Research Groups
Explore
-
Find an Expert
Explore
-
Diversity and Inclusion
Explore
-
Get Involved
Explore
- Discover SHM
- News and Events
- HHD Research
- Contact
-
Getting Started
-
Alumni
ExploreUp a level (this gets replaced in JS)
-
Alumni Profiles
Explore
-
Achievements
Explore
-
Get Involved
Explore
-
Get Connected
Explore
-
Alumni Engagement
Explore
-
Getting Started
Explore
-
Resources for Alumni
Explore
- Update Your Contact Information
- Diversity and Inclusion
- Contact
- News and Events
-
Alumni Profiles
-
Departments
Explore
-
Research Centers
Explore
-
Central Administration
Explore
-
Training and Support
Explore
- Contacts/Directory
Graduate Faculty
Peter Bordi
Ph.D. (Penn State)
Research foci: new product development
Phil Jolly
Ph. D (University of Houston)
Research foci: diversity and inclusion in organizations, compensation and benefits, leadership
Seoki Lee
Ph.D. (Penn State)
Research foci: corporate social responsibility, internationalization, financial distress and equity valuation.
Anna Mattila
Ph.D. (Cornell)
Research foci: service encounters, service recovery, customer emotions, servicescape, cross-cultural research
Daniel Mount
Ph.D. (U.S. International)
Research focus: service recovery, service quality
Breffni Noone
Ph.D. (Cornell)
Research foci: services operations management, revenue management, consumer behavior, customer satisfaction.
John O'Neill
Ph.D. (Rhode Island)
Research foci: strategic management, real estate, asset management and branding.
Donna Quadri-Felitti
Ph.D. (Iowa State University)
Research foci: consumer experiences, boutique hotels, destination marketing, digital marketing
Amit Sharma
Ph.D. (VA Polytechnic Institute and State University)
Research foci: corporate finance, investments, interaction of finance and microeconomics.
Michael Tews
Ph.D. (Cornell)
Research foci: employee selection, training, and retention.
Hubert B. Van Hoof
Ph.D. (Arizona State University)
Research foci: hospitality management education, international education, public policy issues in tourism and recreation.