Restaurants can benefit from having a visible wait line
The presence of a pre-process wait line, such as waiting to be seated at a restaurant, can increase perceived brand popularity of the business among first-time customers, according to a new study from the School of Hospitality Management.
Hospitality students creatively solving problems with Lego Learning Initiative
From constructing towers to landscapes, students are building physical representations of business strategies and practicing creative problem-solving as part of the “Lego Learning Initiative for Hospitality Management Education.”
School of Hospitality Management
Mastering the Service Experience — Across an Exciting Array of Industries
The School of Hospitality Management, one of the longest-running hospitality programs in the nation, expands student knowledge through experiential learning and research to meet the needs of an ever-changing industry through inclusion, collaboration, and innovation.
Start your Undergraduate Journey
Start your Undergraduate Journey
Explore this versatile degree designed for students who have an interest in pursuing a vast spectrum of far-reaching service-oriented careers.
Learn about the undergraduate program
Explore our World-class Graduate Program
Explore our World-class Graduate Program
Discover the advanced degree programs that rigorously prepare top-tier professionals for a wide array of careers.
Learn about the graduate program
Discover Hospitality Management Research
Discover Hospitality Management Research
Learn how SHM research delves deeper into the far-reaching impact of food decisions, real estate strategy, services research, food innovation, and more.
Learn about our research
Engage with Alumni
Engage with Alumni
SHM alumni have infinite ways to connect with fellow alumni, share experiences and expertise with current students, and stay active with SHM throughout their professional career.
Learn how to get involved
Congratulations to Julia Boccella, who represented the School of Hospitality Management as its student marshal at the spring 2024 commencement ceremony. Julia was awarded the Penn State Evan Pugh Scholar Award, among other honors.
