Hospitality industry leaders named Penn State Conti professors for 2024-25
We're proud to name Alan Horowitz, vice president of enterprise sustainability at Aramark, and Rick Garlick, principal consultant of Richard Garlick and Associates Consulting and Research Services, as 2024-25 Walter J. Conti visiting professors.
Alumni to be honored
The Penn State Hotel and Restaurant Society and School of Hospitality Management will honor 10 alumni during the 2024 Alumni Awards Reception on Oct. 9.
Societal factors can shape how companies best respond after customers misbehave
Apologizing to customers who witness other patrons misbehave may not always be the best response for hospitality businesses, Penn State School of Hospitality Management researchers find.
School of Hospitality Management
Mastering the Service Experience — Across an Exciting Array of Industries
The School of Hospitality Management, one of the longest-running hospitality programs in the nation, expands student knowledge through experiential learning and research to meet the needs of an ever-changing industry through inclusion, collaboration, and innovation.
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Start your Undergraduate Journey
Explore this versatile degree designed for students who have an interest in pursuing a vast spectrum of far-reaching service-oriented careers.
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Explore our World-class Graduate Program
Explore our World-class Graduate Program
Discover the advanced degree programs that rigorously prepare top-tier professionals for a wide array of careers.
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Discover Hospitality Management Research
Discover Hospitality Management Research
Learn how SHM research delves deeper into the far-reaching impact of food decisions, real estate strategy, services research, food innovation, and more.
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Engage with Alumni
Engage with Alumni
SHM alumni have infinite ways to connect with fellow alumni, share experiences and expertise with current students, and stay active with SHM throughout their professional career.
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Research led by doctoral student Lavi Peng found that customers who observe misbehavior in countries with strict societal norms respond better to an apology, while customers who observe misbehavior in nations with looser norms respond better to appreciations of their patience.
